Welcome to the extraordinarilyhome.com Help Center
Find instant answers to your most common questions. Our comprehensive FAQs and support articles are designed to help you manage your orders, understand our products, and navigate our services with ease.
Browse Help Sections
Orders & Shipping
Everything you need to know about placing an order, shipping options, delivery timelines, and how to track your package.
- How do I track my order status?
- What shipping methods are available?
- How long will delivery take to my location?
- My order hasn’t arrived, what should I do?
Returns, Exchanges & Refunds
Learn about our returns policy, how to initiate a return or exchange, and the process for refunds.
- What is your returns policy?
- How do I start a return or exchange?
- How long does it take to process a refund?
- Which items are final sale?
Products & Care
Get detailed information about our products, including materials, dimensions, and instructions for care and maintenance.
- How do I clean and care for my product?
- Where can I find assembly instructions?
- What are the product specifications?
- How do I use my product safely?
Discounts & Payment
Information on applying promo codes, payment methods we accept, and resolving payment issues.
- How do I apply a discount code?
- What payment methods do you accept?
- My discount code isn’t working, what’s wrong?
- Will I be charged customs and import fees?
Account & Technical Support
Manage your online account, update your preferences, and get help with technical website issues.
- How do I reset my password?
- How do I update my account details?
- The website isn’t working correctly.
Frequently Asked Questions
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected during checkout. You can find estimated delivery timelines in our full Shipping Policy.
What is your returns policy?
We want you to be completely satisfied. Most unused items in their original packaging can be returned within 30 days of delivery for a full refund or exchange. Some exclusions apply. Please see our full Returns & Refunds Policy for complete details.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also view this information by logging into your account on extraordinarilyhome.com.
My product arrived damaged. What should I do?
Please accept our apologies. Contact us immediately through the support link below. Have your order number and photos of the damaged item and packaging ready to help us resolve this for you quickly.
I entered the wrong delivery address. Can I change it?
We can only modify an order address if we are contacted before the order has entered the packing process. Please reach out to us immediately using the support form. We cannot redirect packages once they have been shipped.
Do you ship internationally?
Yes, we ship to numerous countries worldwide. Shipping costs and delivery times will be calculated and displayed at checkout based on your destination.
Can I cancel or change my order?
We process orders quickly to ensure fast delivery. If you need to cancel or make a change, contact us right away. We will try our best to accommodate your request if the order has not yet been prepared for shipment.
Need More Help?
If you couldn’t find the answer you were looking for in our Help Center, our dedicated customer support team is here to assist you. Please get in touch with us for further help, and we will respond as soon as possible.
Contact Support